Common Questions & Answers:


+ I checked my tracking code, no information is showing?

We know you are excited to get your order, but don't worry! This just means you're checking it too quickly. We print our shipping labels, notify you and then ship it out. You are our priority.

+ Are these sold in stores?

Exclusively available through this online store. That's why we can guarantee the best price - and cut out unnecessary margins for middlemen that raise the retail price.

+ Why has my order status not changed?

Most times this is due to a current delay at the facility that your package is currently located. Do not worry, your package will deliver within the provided estimated time frame. If you would like additional info about your current order's status please contact our support team.

+ What about shipping costs and returns?

We are currently offering FREE shipping worldwide, with tracking number. Returns are accepted within 30 days after your order. Return costs are not covered. (Some product may vary, please checking returns policy for more info.)

+ Where are your office located?

Our headquarters are located in California, USA. Our warehouses are located in USA, AU and China.

+ How will my order be shipped to me?

All of our items are shipped with tracking number, and arrive in a package tailored to your package(s) size.

 + How long will it take to ship my order?

We will process your order within 3-7 business days under the current protocols. Once your order ships, it may take around 7 - 18 days for your order to arrive, depending on your residential address. (Potential delays due to COVID-19, however almost 90% of customers receive their items within 2-3 weeks at the latest).



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